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Cardholder Support

Please complete the below ShipMoney Customer Service Form. This is a secure email-ticketing system, please check your email for a reply. Due to different time-zones, it may take several hours to receive a response.

* indicates a required field

* Your First Name: (as printed on your ShipMoney card)

* Your Last Name: (as printed on your ShipMoney card)

* Your Email Address: (customer service will send a reply to this Email address)

* Please confirm your Email Address:

* Last 4-digits of your ShipMoney card number:
(located on the front of your ShipMoney card)

* Your Customer ID number:
(located on the back of your ShipMoney card)
The Customer ID must EXACTLY match the number printed on the back of the card including any leading zeros (e.g. 0001234567). If your card was lost/stolen, please enter 0000000000

* What type of ShipMoney Card is this?

Crew Member card

Companion card

Your Employee ID:

* Your Passport Number:

* What country issued your Passport?

* Your Date of Birth: (day/month/year - dd/mm/yyyy)

* What company/ship are you working on?

* Ship Name

Check here if you are not currently working onboard

To contact ShipMoney Customer Service, call +1 513 354 8931

SHIPMONEY PRIVACY POLICY - Information about your Card or transactions you make using your Card may be communicated to third parties: (a) where it is necessary for completing transactions; (b) in order to verify the existence and condition of your Card for a third party, such as customer service or a merchant; (c) in order to comply with government agency, court order, or other legal reporting requirements; (d) if you give written permission; or (e) to ShipMoney employees, auditors, affiliates, service providers or attorneys as needed. Copyright 2012 – 2023. All rights reserved.