Cardholder Support

Please complete the below ShipMoney Customer Service Form. This is a secure email-ticketing system, please check your email for a reply. Due to different time-zones, it may take several hours to receive a response.

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ShipMoney Account Access
General Assistance
ATM / Merchant
Card to Card transfer
ShipMoney Wire
Western Union

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To contact ShipMoney Customer Service, call +1 513 354 8931

SHIPMONEY PRIVACY POLICY - Information about your Card or transactions you make using your Card may be communicated to third parties: (a) where it is necessary for completing transactions; (b) in order to verify the existence and condition of your Card for a third party, such as customer service or a merchant; (c) in order to comply with government agency, court order, or other legal reporting requirements; (d) if you give written permission; or (e) to ShipMoney employees, auditors, affiliates, service providers or attorneys as needed. Copyright 2012 – 2023. All rights reserved.